Privacy Policy for Decorative Floors

Last updated: 24012026
Website: https://decorativefloors.co.uk
Company: Decorative Floors
Registered Address: 3 Birchanger Industrial Estate, Bishop’s Stortford, CM23 2TH, United Kingdom
Contact Email: decorativefloors@hotmail.com
Phone: 01279 912211

1. Introduction

We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way. This Privacy Policy outlines how Decorative Floors collects, uses, stores, and safeguards your personal information when you visit or engage with our website. This policy applies to all users of the site and complies with the UK GDPR and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect personal data that you voluntarily provide to us, including:

  • Contact details: name, email address, phone number (e.g., when you submit an enquiry form).

  • Technical data: IP address, browser type, device information, and website usage data collected through cookies and analytics.

  • Transactional information: any personal data included in correspondence with us or quotes you request.

3. How We Collect Your Data

Personal data is collected in the following ways:

  • When you submit a contact form or request a quote.

  • When you communicate with us by email or phone.

  • Through cookies and analytics tools when you browse our website (see our Cookie Policy).

4. Why We Collect Your Data & Legal Basis

We process your personal information for the following purposes and lawful bases:

  • To respond to your enquiries and provide services (Contractual necessity).

  • To improve our website and customer service (Legitimate interests).

  • To send marketing only where you have consented (Consent basis).

  • For legal and regulatory compliance (Legal obligation).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to make our website work more efficiently, improve your experience, and analyse usage patterns. Some cookies are essential, and others require your consent. For details, see our separate Cookie Policy.

6. How We Share Your Information

We may share your personal data with:

  • Service providers who help us operate our website or provide services (e.g., hosting, analytics).

  • Professional advisors (accountants, lawyers) when necessary.

  • Third parties if legally required (e.g., law enforcement).
    We do not sell your personal data to third parties.

7. International Transfers

Your personal data will not be transferred outside the UK or EEA unless appropriate safeguards are in place and you have been informed in this policy.

8. Retention of Your Personal Data

We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights Under UK GDPR

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Correct or update inaccurate data.

  • Request deletion of your data.

  • Restrict or object to processing under certain conditions.

  • Withdraw consent where processing is based on consent.
    To exercise any of these rights, contact us using the details at the top of this policy.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will be revised accordingly. Continued use of our website signifies acceptance of any new terms.

12. Contact Us

If you have any questions or complaints about this Privacy Policy or our data practices, please contact us at:
Email: decorativefloors@hotmail.com
Address: Decorative Floors, 3 Birchanger Industrial Est, Bishop’s Stortford, CM23 2TH, UK